Pricey Journey TROUBLESHOOTER: I not long ago requested a refund from Overseas Experience Travel for an air ticket I ordered as a result of them for a Cathay Pacific flight. I experienced booked a spherical-trip quality overall economy ticket from San Francisco to Hong Kong. A agent from OAT air department recommended this enhance to premium financial system since Cathay Pacific had a particular price. I paid out OAT an further $1,300 for this upgrade.
On the flight from San Francisco to Hong Kong, I was not seated in high quality financial system. The rationale for this action by Cathay Pacific was a modify in plane. Even at verify-in on the web, the adjust in seating was not exposed. I was incredibly upset and pressured above this. I compensated superior income to be seated in a seat of my selection for this 12-hour flight.
I have contacted OAT quite a few instances. They continue to keep telling me that it will take time to get a refund from the airlines. I believe that that likely on four months is way far too lengthy of a wait. I drive a refund from OAT to my account of $650, fifty percent of the round-trip ticket. Can you support me?
— Margaret Carroll, Livermore
Reply: If you experienced a ticket in top quality financial system, you should really have sat in high quality economic climate. Cathay Pacific could have been more proactive about notifying you, and the refund need to have been automatic and substantially, much faster.
But an aircraft improve — or “equipment change,” in airline parlance — is not a bait-and-switch. It transpires rather routinely when a plane isn’t doing work correctly, or the airline requires to accommodate extra passengers. Nonetheless, I feel Cathay Pacific may possibly have alerted you when you checked in and provided other possibilities, these as rescheduling you on a flight with high quality financial state.
By the way, quality economy is type of a misnomer. All financial state course seats really should have a least volume of legroom and features, significantly on a 12-hour flight. Premium overall economy is a lie, if you ask me. They need to just call it economy course and get rid of the little seats that you experienced to endure for half a working day.
You ended up correct to speak to Abroad Experience Vacation in writing. It offered you the Cathay Pacific update. And you are also ideal that 4 months is way as well extended to wait around. If you are nevertheless on keep right after a month, you can escalate your situation in composing to a manager. I listing the names, figures and email messages for Overseas Journey Vacation on my nonprofit advocacy site at www.elliott.org/company-contacts/grand-circle-vacation/.
But, in the end, this refund was up to Cathay Pacific. I should take note that your vacation transpired just before COVID-19 — so no pandemic excuses! You could have contacted Cathay Pacific or appealed to a supervisor. I checklist govt contacts for Cathay Pacific on my web-site, much too, at www.elliott.org/organization-contacts/cathay-pacific/.
I reached out to Overseas Adventure Vacation and Cathay Pacific on your behalf. 5 months following you requested a refund, you at last received it.