Pricey Travel TROUBLESHOOTER: I just lately requested a refund from Overseas Experience Travel for an air ticket I procured via them for a Cathay Pacific flight. I had booked a spherical-excursion top quality economic climate ticket from San Francisco to Hong Kong. A representative from OAT air division encouraged this update to premium overall economy due to the fact Cathay Pacific had a specific fee. I paid OAT an additional $1,300 for this update.
On the flight from San Francisco to Hong Kong, I was not seated in top quality economy. The purpose for this action by Cathay Pacific was a transform in aircraft. Even at verify-in online, the adjust in seating was not revealed. I was extremely upset and stressed around this. I compensated great money to be seated in a seat of my selection for this 12-hour flight.
I have contacted OAT numerous moments. They maintain telling me that it will take time to get a refund from the airways. I think that going on four months is way much too very long of a wait around. I motivation a refund from OAT to my account of $650, fifty percent of the round-vacation ticket. Can you assist me?
— Margaret Carroll, Livermore
Solution: If you experienced a ticket in premium economy, you need to have sat in high quality economy. Cathay Pacific could have been more proactive about notifying you, and the refund ought to have been automatic and substantially, considerably quicker.
But an aircraft alter — or “equipment adjust,” in airline parlance — is not a bait-and-switch. It transpires pretty routinely when a airplane isn’t doing work appropriately, or the airline desires to accommodate much more passengers. Even now, I imagine Cathay Pacific may well have alerted you when you checked in and supplied other possibilities, such as rescheduling you on a flight with high quality financial system.
By the way, top quality financial system is form of a misnomer. All financial state class seats really should have a minimal quantity of legroom and features, specially on a 12-hour flight. Premium economic system is a lie, if you check with me. They should just contact it financial system course and get rid of the very small seats that you had to endure for 50 percent a day.
You had been suitable to speak to Overseas Adventure Vacation in creating. It offered you the Cathay Pacific up grade. And you’re also correct that four months is way way too lengthy to hold out. If you are however on hold after a month, you can escalate your situation in creating to a manager. I checklist the names, figures and emails for Overseas Journey Vacation on my nonprofit advocacy website at www.elliott.org/company-contacts/grand-circle-journey/.
But, finally, this refund was up to Cathay Pacific. I should really be aware that your trip happened ahead of COVID-19 — so no pandemic excuses! You could have contacted Cathay Pacific or appealed to a supervisor. I checklist executive contacts for Cathay Pacific on my site, also, at www.elliott.org/enterprise-contacts/cathay-pacific/.
I attained out to Overseas Adventure Vacation and Cathay Pacific on your behalf. 5 months immediately after you asked for a refund, you last but not least acquired it.