May 16, 2022

Church Street Espresso

Experienced In Leisure

EasyJet customers have holidays ruined at last minute after flights to Greece cancelled

4 min read

Would-be holidaymakers have been grounded and left out of pocket after easyJet made last minute cancellations.

Customers of the budget airline have complained of having deals they snaffled up replaced with inconvenient alternative flights and expensive accommodation.

Others have been left unsure if they can head away on holiday at all due to cancellations.

Brits were left scrambling for their laptops and booking references last week when easyJet announced that it was scrapping the bulk of its services.

“The majority of our flights are being cancelled due to the ongoing pandemic,” the company tweeted out.

Have you had your holiday cancelled? Email [email protected]

Customers have complained of being inconvenienced

“Flights will continue to be reviewed. We continue to review our schedule and will make amends where we can in order to reflect the changes in demand and restrictions.”

easyJet has since said that it will be flying as many customers as possible, but that its schedule had been adjusted.

Some of those desperate for a trip away have found themselves on the sharp end of that rescheduling process.

One man took to Twitter to complain about having his flight rebooked at a higher price.

“What an absolutely horrendous customer service you have,” he wrote to easyJet.

“Received an email that your sending a refund for a flight that I’ve not cancelled then want me to pay again at a higher price for your mistake.”

Alexandra Maffei had been planning to fly from Edinburgh to Paris, only for both the flights she had booked to be cancelled.

One person said their flights had been cancelled five times
One person said their flights had been cancelled five times

“I’ve been trying to contact your customer service for ages, however they keep telling me my reference doesn’t exist,” she wrote.

“I’d like to get a refund please.”

Omar Yedder seems to have spent a fair chunk of his summer so far booking flights which then get cancelled.

“Booked flight to Olbia in Sardinia for end of June on easJet,” he wrote.

“Couple days later, I receive email saying flight cancelled. Yesterday booked flight same day to Olbia on British Airways.

“Today get an email saying that flight is also cancelled. Good for cashflows (theirs not mine!)”

Grace-Ann Burth found herself losing out on cheap accommodation because the flights she booked onto were ditched three times.

“Why do you guys keep cancelling my flights?” she asked easyJet.

“This is the third time you’ve done this. I have now lost money on accommodation because of this.”

Adam Collins, director of Ignite Seo, was due to fly to Crete with his partner before his flight was cancelled.

The announcement left many concerned their holidays would have to be ditched
The announcement left many concerned their holidays would have to be ditched

The 28-year-old was looking forward to the trip after a tough year, in which his business struggled and he and his partner caught Covid.

While his original flight was ditched, one is still available two days later.

However, the exact same package holiday at the same resort costs £2,295 then rather than the £1,100 he originally paid.

“We asked to be moved to that day and they refused to help, we even said we would be happy paying more and losing a couple of days, but they refused,” Adam told The Sun.

Following its announcement about cancelled flights easyJet released an updated statement.

It read: “We want to fly as many customers on as many flights as possible this summer, however as all airlines have been doing throughout the pandemic, we continue to adjust our flying schedule based on the restrictions put in place by Governments to ensure our flying programme best matches demand.”

The spokesman added that easyJet is “communicating with any customers impacted by a cancelled flight” in order to ensure they are aware of the options open to them, which include a full refund.

“We are providing customers with more flexibility than ever before with our Protection Promise which enables customers to change their flights fee-free up to two hours before their flight if they are no longer able to travel,” the spokesman said.

“We have consistently urged the UK Government to increase the number of countries on the Green list and have kept our aircraft and crews in flight-ready mode so we have the ability to ramp up to 90{2c7239c9a7a702744f50a2550e3a606796d212ac94bcade170c7080cb738bbda} of our fleet by peak summer so we are ready and able to ramp up,” the statement concluded.

Copyright © All rights reserved. | Newsphere by AF themes.