May 22, 2022

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Air Canada extends refund window | Information

2 min read

Air Canada has introduced a 30-working day extension of its Covid-19 refund plan.

The coverage permits qualified clients who acquired a non-refundable ticket just before April 13th this yr for travel on or immediately after February 1st past calendar year, but who did not fly for any explanation, to submit their ask for for a refund on-line or with their journey agent.

“The amount of prospects who have requested a refund is lower than expected and most have held their journey credit history, Air Canada Travel Voucher or Aeroplan points, which we are pleased to see as it is an sign, they approach on travelling in the potential.

“We also choose this as a vote of confidence from our customers that they intend to fly with us on their future excursion, and we are searching ahead to welcoming them back again onboard,” explained Lucie Guillemette, government vice-president and chief professional officer at Air Canada.

“For customers who want a refund, our workforce have been operating very tough to process requests as immediately as achievable and will proceed to do so, such as in collaboration with our journey agency associates.

“We have in area an easy on-line refund system and we have also achieved out to shoppers specifically to suggest them of their options.

“Still, specified only roughly 40 for every cent of eligible consumers have asked for a refund, we are extending the initial deadline for requests.”

The Covid-19 refund plan addresses tickets and Air Canada Holidays packages bought for flights cancelled either by the airline or by the client for any cause was in the beginning thanks to expire June 12th.

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