May 16, 2022

Church Street Espresso

Experienced In Leisure

Abroad journey rebooked, but we never want to go

2 min read

Expensive Vacation TROUBLESHOOTER: Before this 12 months, my wife and I booked a excursion with Overseas Experience Travel to Greece and Turkey in late spring. When journey commenced to get limited owing to the coronavirus, we contacted Overseas Adventure Vacation to inquire as to the position of our trip.

Christopher Elliott, the Vacation Troubleshooter 

An Abroad Journey Vacation consultant stated that the trip was likely to be canceled. She advised us to wait for notification of this, mainly because when the organization cancels a vacation, the shopper is due a full refund of all fees. This had been specified in Overseas Adventure Travel’s terms and situations when we booked the journey as well.

A few of weeks afterwards, we obtained a detect from Overseas Experience Journey that they had rebooked us on a trip to the identical spot in June 2021. They hardly ever notified us that our first journey was canceled nor consulted us about rebooking us to a different day.

When we contacted Abroad Adventure Journey client service, a agent informed us that they “changed” their policy about refunds and would not be honoring the refund policy that was in impact when we booked our initial excursion. We told them that we do not want our $21,157 withheld by them, and we never want to prepare a foreseeable future trip in these uncertain periods. Can you enable us get a refund?

— Bruce Shickmanter, Lenox, Mass.

Answer: Abroad Journey Travel should have refunded your funds for a number of factors. To start with, mainly because it promised it would. And also for the reason that a refund is demanded below your state’s rules.

Why would Abroad Journey Journey rebook you the way it did? Effortless. It would like you to hold your journey programs. That positive aspects the tour operator and all of its suppliers. So, of class it is going to do all the things it can to reduce a refund.

Overseas Experience Travel simply cannot renege on its refund present. You could have attained out to a person bigger up at Abroad Journey Journey to attractiveness your circumstance. I record the names, numbers and e-mail addresses of the executives at Grand Circle Vacation, which owns Overseas Journey Vacation, on my consumer advocacy web-site at https://elliott.org/firm-contacts/grand-circle-vacation/.

But there’s also the legality of the tour operator’s actions. Underneath Massachusetts state law, a tour operator must offer a refund when it cancels a vacation. You could have complained to the attorney typical as perfectly. You can obtain the sort at https://www.mass.gov/how-to/file-a-shopper-grievance.

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